Analyst report · from Zoom
Zoom recognized in the 2025 Gartner® Magic Quadrant™ for CCaaS
Innovation, speed, and AI built into its core. Discover how Zoom is reshaping customer experience.
- Format
- Analyst report
- Published by
- Zoom
- Category
- Customer, Commerce & Growth
- Added
- 8 Jun 2026
About this analyst report
Innovation, speed, and AI built into its core. Discover how Zoom is reshaping customer experience.
We’re honored to be recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)--just three years after launch. Zoom CX was built from the ground up with native AI, rapid innovation, and simplicity at scale to help brands connect with customers in smarter, faster ways.
Download the full report to explore:
- Key trends shaping the future of customer experience
- Analyst insights on evaluated CCaaS providers
- Why Zoom was recognized for our ability to execute and completeness of vision
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