How Amazon Reduced PLC-Driven Downtime by 80% with Industrial DevOps

Large-scale manufacturing and logistics operations depend on complex industrial automation environments that span hundreds of sites, thousands of PLCs, and multiple vendors. Without standardized version control, automated backups, and secure collaboration, unapproved changes and inconsistent PLC code can quickly lead to downtime, slow incident response, and operational risk.

In this case study, Amazon shares how it implemented Copia Automation’s Industrial DevOps platform to centralize PLC code management across more than 35 sites and 1,000+ devices. By enabling automated daily backups, detailed change history, and secure collaboration within Amazon’s own AWS environment, the organization gained full visibility into automation changes while maintaining strict security and access controls.

As a result, Amazon expects to reduce unexpected PLC-driven downtime by 80% and improve high-severity incident response times by 25% or more. This case study highlights how Industrial DevOps principles, when applied to OT environments, can dramatically improve resiliency, recovery, and scalability for mission-critical operations.